REFUND POLICY


Last Updated: 7 November 2026


1. Introduction


At Bratislava Pass, we are committed to providing high-quality tours, experiences, and customer service. This Refund Policy outlines the conditions under which refunds, cancellations, and booking changes may be requested.

By making a booking through www.bratislavapass.com, you agree to the terms of this Refund Policy.


2. Customer Cancellations


If you need to cancel a booking, please contact us as soon as possible at:

Email: info@bratislavapass.com

Refund eligibility depends on the notice provided and the specific service booked.


3. Refund Eligibility


Full Refund

A full refund may be available if cancellation is requested at least 48 hours before the scheduled activity.

Partial Refund

Partial refunds may be granted in certain circumstances at our discretion.


No Refund

Refunds may not be available when:

  • Cancellation is made less than 48 hours before the activity.
  • The customer fails to attend the activity.
  • False or incomplete booking information has been provided.


4. Booking Changes


Customers may request changes to their booking date or activity by contacting us.

We will make reasonable efforts to accommodate changes, subject to availability and supplier policies.


5. Cancellations by Bratislava Pass


Bratislava Pass reserves the right to cancel, postpone, or modify activities due to:

  • Severe weather conditions
  • Safety concerns
  • Operational requirements
  • Events beyond our reasonable control


Where appropriate, customers may receive:

  • An alternative date
  • A comparable activity
  • A full or partial refund


6. Refund Processing


Approved refunds will be returned using the original payment method whenever possible.

Please allow a reasonable period for your bank or payment provider to process the transaction.


7. Non-Refundable Services


Certain promotional offers, discounted bookings, gift vouchers, or third-party services may be non-refundable.

Where applicable, any restrictions will be clearly communicated before purchase.


8. Contact Information


Bratislava Pass

Website: www.bratislavapass.com
Email: info@bratislavapass.com

For any questions regarding cancellations or refunds, please contact us and we will be happy to assist.


9. Changes to This Policy


We may update this Refund Policy from time to time. Any changes will be posted on this page together with the updated revision date.